IT Support Contract Packages
We provide a range of IT support packages to suit the needs of your organisation, regardless of your industry. We have three IT support contract packages to choose from, Basic, Gold and Platinum. So you’ll be sure to find a package that strikes the right balance between your organisation’s technical requirements and its budget.
Our IT support packages cover things such as server monitoring, on-site engineer visits and ongoing support. So overall, we make sure that your systems remain operational, highly available and secure at all times.
Basic IT Support Contract Packages
Our Basic IT support package offers proactive monitoring for all workstations, servers, network devices and services. And we provide this on a 24 hours a day, 7 days a week basis within a 4 hour response time. We also offer server and desktop housekeeping. This will incorporate essential maintenance, updates and cleanup on a quarterly basis.
You also get to benefit from unlimited email, telephone and remote support. As well as proactive business hours support. And to complete the package, our network support includes both wired and wireless networks, you’ll also have the option of an on-site engineer visit for up to one day per month.
Gold IT Support Contract Packages
When you invest in a Gold IT support package you can enjoy all of the aforementioned benefits. Additionally, you’ll receive bi-monthly server and desktop housekeeping, and a faster response time of two hours. As well as this you can receive on-site engineer visits of up to two days a month. And our support is extended to 8am-6pm on weekdays.
Other extras that distinguish the Gold from the Basic IT support package include local and online backup maintenance. As well as network support including VPN and an annual review and consultancy on IT strategy. We’ll also provide monthly reports of IT infrastructure. And we’ll manage existing warranties with both hardware and software vendors with the ability to liaise with existing third-party software providers.
Platinum IT Support Contract Packages
Finally, you have the option of the Platinum IT package. And with this, we offer monthly server and desktop housekeeping. As well as this, you’ll have a response time of just one hour. And you can have on-site engineer visits of up to one days a week
Other elements that separate Platinum from the Basic or Gold IT support package include support on a 24 hours, 7 days a week basis. You’ll also receive a quarterly review and consultancy on IT strategy and disaster recovery planning. As well as this, we’ll provide performance monitoring and capacity planning. And we can give you advice and guidance about new technologies from hardware and software vendors.
Conclusion
All in all, our IT support packages encompass the full range of contract benefits that you would expect from an industry-leading consultancy. With a choice of three packages, you can avoid spending money on IT support services that you don’t actually require. Or ones that don’t make financial sense for your firm in the present economic climate. So for more information please contact us today.
IT EMERGENCY? CALL IN THE EXPERTS
Non Contract Emergency Support
If you have a problem with your IT system, whether it’s a PC that’s frozen or a network that’s suddenly gone down, there’s no need to panic: just call ɴs𝗜𝗧sᴏʟᴜᴛɪoɴs. We’ve identified – and fixed – every kind of IT problem, so the chances are that what’s causing an issue for you is something that we’ve encountered before. So for fast and friendly emergency support, call in the experts.
Our Desktop and Laptop Support Solutions include
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IT Support
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Services
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Supplies
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Accessories
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Software and Hardware Solutions for your home and business
We offer on site or remote Assistants.
How Can We Help?
HARDWARE FAILURES
We know how to diagnose faults and their causes and, where possible, we have the expertise to fix them and put your equipment back to work.
SOFTWARE PROBLEMS
We know our way around the vast majority of commercial software, including operating systems, so if you have an application failure we probably know what’s causing it – and how to fix it. So if you have software that is not working, or has a recurring bug, call us to find out how we can help.
DOWNED NETWORKS
Sudden failure of a wired or wireless network can have catastrophic implications for most modern businesses, it’s essential to get connectivity back as soon as possible. If your network is down, call us for fast and effective support.
SECURITY CONCERNS
The increasing use of wireless networks, along with open access policies such as BYOD (bring your own device), has increased the potential vulnerability of business IT installations. As a result, every organisation is at risk from malicious or accidental threats such as hacking and spam, as well as from malware such as viruses, Trojans, worms etc. Good network security is vital, but if you suspect that your system has been breached, it’s essential to get expert help as soon as possible. We can deal with your security issues, clean your system and install more robust solutions to prevent these issues arising in the future.
